Exchange & Return Policy

At Last Leaf, we take pride in the quality, craft, and print durability of our apparel. If you are not completely satisfied with your order or require a size swap, we are here to assist you with a seamless exchange process.

1. Exchange Eligibility Window

• Exchanges must be requested within 7 days of receiving your package.
• After 7 days, orders are no longer eligible for replacement or exchange.

2. Conditions for Exchange

To be eligible for an exchange, your item must meet the following criteria:

• Must be unworn, unwashed, and unused.
• Must have all original tags attached and remain in the original Last Leaf zipper packaging.
• Free of odors, stains, makeup, or pet hair.
• 3D DTF prints and garment embroidery must be untouched and in original condition.

Note: We reserve the right to decline an exchange if the returned product does not meet these conditions upon inspection.

3. Damaged, Defective, or Incorrect Items

If you received a defective item, a misprinted garment, or the wrong size/color from what you ordered:

1. Contact us within 48 hours of delivery.
2. Provide your Order Number along with clear photos/videos showing the issue.
3. Last Leaf will cover all courier pickup and re-dispatch shipping costs for defective or wrong items.

4. Size Swaps & Customer Preference Exchanges

If you ordered a size that doesn’t fit comfortably and would like a different size:

• We will gladly exchange the item for a different available size.
• The customer is responsible for standard courier charges (PKR 250) associated with picking up the return and delivering the replacement item.
• If the requested size is out of stock, store credit or an alternative product of equal value will be offered.

5. Refunds & Cash Returns

• No Cash Refunds: We do not offer cash refunds once an order has been successfully delivered.
• All approved returns are processed via Product Exchange or Store Credit usable on future drops.

6. Non-Exchangeable Items

• Final sale / clearance drop items.
• Items damaged due to improper washing or care instructions (e.g., direct hot ironing on 3D DTF prints).
• Customized or personalized garments.

7. How to Initiate an Exchange

1. Send a WhatsApp message to 03089736142 or email us at www.lastleaf.official@gmail.com.
2. Include the following details:
   • Full Name
   • Order ID #
   • Reason for Exchange (e.g., Size Swap, Defect)
   • Clear photo or unboxing video of the item
3. Once approved by our team, our courier partner will handle the exchange drop-off/pickup process.